TERMS OF SERVICE
Payment: Payments are processed through PayPal. That means you have to have a PayPal account to buy the goods. That way, we ensure your payments are securely processed.
Croatia: Payments of orders are made to our bank account. We will send you our bank account number where you can make a payment.
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Handling: Your package will be handled immediately after the payment is processed and visible.
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Shipping & Delivery time: When paying, you will be charged the shipping cost accordingly to the package weight.
Packages are shipped on a weekly basis, that is once a week by secured national post service. You get a tracking number so you can track the position of your package.
Delivery time for EU is around 7 days, USA & the rest of the world 7-14 days, counting of the day of dispatch.
Croatia: Packages are shipped within 2 working days via official Croatian post office. Your package is insured with an tracking number.
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Customs charges: We are not responsible for inbound customs charges, meaning that you are liable to pay any inbound duties and taxes which your local customs authority may require.
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Return policy: If your goods came damaged, please contact our customer service at info@fabulaorganicpencil.com . You can exchange damaged goods by sending them back to us within 7 days of receiving your package and we will resend your package free of charge.
If the damaged goods are not sent back to us, we are not able to replace them.
We are not able to replace goods damaged by inappropriate usage.
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DISCLAIMER
Fabula Organic® Pencil is a tested and non-toxic product. However, it shouldn’t be used by children without parent supervision. Keep your Fabula protected from sun and water and use it with care.
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Customer satisfaction policy
We are always open for improving our product and services. If you have any suggestions or concerns, please do send us and inquiry via our contact form on http://www.fabulaorganicpencil.com/##contact . Our customer service will be happy to process your suggestions and needs, the fastest possible. Thank you in advance.
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Online Dispute Resolution: Since 15.02.2016. and by special regulations of the European Union, disputes throughout the EU related to online purchasing can be solved through the ODR platform which can be accessed here https://goo.gl/pASY5g. This means that if you encounter a problem during online purchases within the EU, you can file a complaint at the link above. The Platform can be used by consumers and traders, and a complaint can be filed in any of the 23 official EU languages.
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Reselling restrictions : Reselling Fabula Organic® Pencils with or without printed 2. logo that is not the logo Fabula ORGANIC® + the stripe + the sprouting seed- is not allowed. Sales of Fabula Organic® Pencils with printed 2. logo of the client is managed exclusively by FABULA C j.d.o.o. You can order Fabula Organic® Pencils with printed 2. logo only as business gifts intended for further giving.
Sign of acceptance: Placing and paying your order is considered a sign of acceptance of the Terms of service above.